Job Details

Job Description:

The Customer Service Supervisor serves as a leader by observing and offering guidance, ensuring safety and compliance procedures are followed, and reading and delivering communications to convey important updates.

Adhere to company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment.

Work You Will Do:

1. Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
2. Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
3. Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
4. Actively coordinate with all departments to maintain the station's on-time performance, employee morale, and customer satisfaction.
5. Respond to and resolve customer questions, requests, or complaints.

Job Requirements:

1. Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly.
2. Ability to recognize and address performance and safety concerns in a timely manner.
3. Ability to apply general rules to specific problems to produce answers that make sense.
4. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
5. Ability to perform assigned duties in outdoor and inclement weather conditions.